Ever stop and wonder what happens with those surveys you fill out? Well your feedback goes through several brand filters and the ones that need to get flagged for guest assistance but all end up at the property level so we can evaluate them and use them to change things or continue with what we do well.
For instance here at the Fairfield Inn & TownePlace Suites Fenton we consistently handle overall guest satisfaction very well. It’s really because of team members like Chandra that takes their job to heart and excels at what they do. It’s always nice when someone takes such pride in there work and it really shows in their quality and Chandra exemplifies that on a day in and day out basis.
It’s because of our people that we can achieve a higher score in this area. In today’s world it seems it’s easy to find the negative and in the hospitality industry it’s our job to push for the positive and give that wonderful experience back to our guests, no matter what kind of day they are having. Some days are easier than others but with team members like Chandra it makes it easier to do.
So please if you get a survey and you had a great stay please let us know and if you remember that persons name put it in the survey because we get all of them and we’d love to acknowledge that person here and at our hotel for their excellence!
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