Wednesday, September 14, 2011

Common Air-Travel Snafus (And How to Beat Them)

YOU MISS YOUR FLIGHT
Sometimes travelers show up too late for their flight because of traffic or other snafus.
Why it matters: Booking a new, eleventh-hour plane ticket can be costly.

How to deal: Whatever the reason, if you miss your flight on a nonrefundable ticket, you can usually pay a change fee—typically between $150 and $200 on a domestic flight—and be rebooked on a new one. You generally also have to pay for the difference between your new ticket's price and the original fare. Policies on overseas airlines may vary, but expect to pay in the ballpark of $250.

Trick to avoid the problem: Your mother was right: Showing up early is the smart thing to do. Other tricks can give you an edge when life doesn't cooperate: Don't bring bags to check, so that it'll be much faster for agents to allow you to board—even if you've missed the check-in cut-off time (see below). Insider tip: Find out in advance the airline's cut-off time for checking in by going to seatguru.com <http://www.seatguru.com/>, picking your airline, and clicking on the "Check-in" tab.

For example, Continental's policies at Atlanta's Hartsfield-Jackson airport requires check-in to be completed 45 minutes before departure or else you may be denied boarding. If you're en route to the airport and realize you're going to miss your flight, look up alternative flight times (and seat availability) via an app like TripCase, which is free for devices such as the Android, iPhone, and BlackBerry.

YOU DON'T FIT IN YOUR SEAT
If you're super tall or extremely overweight, you may not fit in the typical airplane seat.

Why it matters: Consider how flight attendants on a recent Horizon Air flight forced a six-foot-nine-inch-tall passenger to leave a plane because his legs were blocking the aisle. The airline later apologized, saying it should have instead had the flier trade seats with another passenger in the roomier exit row. Plus-size passengers have also been in the news in recent years: Airlines increasingly insist that passengers who can't fit in a seat with a seatbelt extender buy an additional seat.

How to deal: When you have trouble fitting in your seat, ask a flight attendant if he or she could arrange for a swap between you and another passenger who may have more legroom or free space on either side.

Trick to avoid the problem: Check in online 24 hours prior to departure and select a seat assignment in the roomy exit row. If that's not possible, call the airline, explain your problem, and buy an adjacent seat. Insider tip: If you do buy a second ticket, ask the gate agent what your airline's policy is on refunding the price of the spare seat if it turns out that you can sit comfortably without it—some airlines will reimburse the cost if they have made a note ahead of time in the reservations system.

YOUR LUGGAGE, OR SOMETHING INSIDE, IS DAMAGED
Your suitcase isn't insured by the airline for wear and tear. But if something inside your bag is damaged, it may be covered.

Why it matters: On domestic flights, a passenger can recover up to $3,300 for damaged or lost contents of luggage. Liability on most international flights is less, strangely enough, at about $1,500 a passenger.

How to deal: Report a claim within 24 hours, or else you may lose your chance to file for reimbursement. Be prepared to itemize your belongings.

Trick to avoid the problem: Never pack anything fragile or difficult to replace in your checked luggage. For instance, airlines almost never cover jewelry or electronics. Even breakable items such as musical instruments that aren't packed in hard-sided cases are usually not covered by U.S. airlines. Just ask Dave Carroll, the musician who made a famous YouTube video about how his guitar was damaged to the tune of $1,200 by United baggage handlers. Insider tip: If your bag's contents are critical, ship them by a service such as FedEx or UPS. Because of rising checked-baggage fees, major shipping services are increasingly competitive in their rates. Just be sure to call your hotel first to make sure it will accept your package for delivery without charging a fee.

YOU LOSE YOUR PASSPORT
Perhaps you got pickpocketed or lost your day pack. Either way, your passport has gone the way of your cash and credit cards. Talk about headaches.

Why it matters: Without a U.S. passport, you won't be able to return to the country. (Vacations are nice, but who wants to become an accidental expat?)

How to deal: Passports can often be issued at a U.S. embassy on the same day if you can prove your identity (the U.S. Department of State has a full list of embassies and consulate offices around the world). Of course, it's hard to prove your identity when your wallet—and everything in it—is MIA. The best first step in this situation is to go to a police station to get a statement declaring your situation. Take this statement to the embassy, and they should be able to retrieve your information in their system. You will need to pay a fee (around $135) to replace your passport.

Trick to avoid the problem: Stash your passport in a hotel safe or stuff it in a security pouch, such as the Rick Steves Silk Money Belt, which you can wear under your clothes (from $10, Amazon). Insider tip: Before you depart, sign up for the U.S. Department of State's free Smart Traveler Enrollment Program. Store your passport number and other details in its online database, making it easy for you to receive emergency assistance from a U.S. embassy or consulate during an emergency.

Alternatively, e-mail a scan of your passport to yourself at a Web-based account, which you can access if you lose your passport and you need to look up its number and issue date to request a new one.

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